Terms & Conditions
Cancellation Policy
We will be happy to cancel or change your order if 48 hours’ notice is given. Unfortunately, we are unable to change an order after this time.
We do not accept cancellations under any circumstances, once the gift has left our premises.
We do offer refunds on Fresh Fruit gifts.
Refunds & Exchanges
Please choose carefully as we do not offer refunds or exchanges for “change of mind” or if your recipient would prefer a different gift.
We do not offer refunds or exchanges, once the gift has left our premises.
We do not offer refunds if delivery is delayed via Australia Post.
In the event that your hamper or its contents arrive damaged or faulty, please call us on 1300 474 586 within 24 hours of the delivery & please forward photos of damaged items to [email protected] for our team to assess.
Availability of Products
Hampers by Design has an excellent ordering process, however from time to time products may not be available. At such times an alternative product of the same or more value will be used.
Alcohol
Under Australian Law we are only able to sell gift hampers containing alcohol to persons over the age of 18.
Payment
Payment is required prior to delivery. We have 3 easy to use methods for payment
- Credit Card – We accept Visa, MasterCard, and American Express. All card details are protected with Secure Shopping.
- Direct to Hampers by Design Bank Account – Our account details are provided on our invoices
- PayPal
Authority to Leave a Gift
If you give “Authority to Leave a Gift”, Hampers by Design is not responsible for the loss or damage of gifts once delivery is complete.
Custom Orders
If you would like us to customise a gift hamper especially for you, let us know the occasion and your budget and we will be delighted to help.
International Orders
We are happy to receive orders from overseas for friends or family living in Australia. If you would like any help in ordering please check out our FAQ page & then if you cannot find the answer please call us on 1300 474 586 (free call within Australia), 0061 431 325 699 if calling from overseas or email [email protected].
Unfortunately, we do not deliver to International destinations – Delivery only within Australia.
Photographs
All photographic images within this website are owned by Hampers by Design, and permissions for use are required. Some of the items used in our photographs have been used for photographic purposes and are not provided as part of the gift hamper.
Questions
If you have any questions that are not covered within our website please call us on 1300 474 586 or email us at [email protected] and we will be delighted to help.