Exquisite Hampers, Beautifully Presented, Delivered to You.

Terms & Conditions

Cancellation Policy

We will be happy to cancel or change your order if 48 hours notice is given. Unfortunately we are unable to change an order after this time.

We do not accept cancellations under any circumstances, once the gift has left our premises.

We do offer refunds on Fresh Fruit gifts.

Refunds & Exchanges

Please choose carefully as we do not offer refunds or exchanges for “change of mind” or if your recipent would prefer a different gift.

We do not offer refunds or exchanges, once the gift has left our premises.

In the event that your hamper or its contents arrive damaged or faulty, please call us on 1300 474 586 within 24 hours of the delivery to organise replacent items.

Availability of Products

Hampers by Design has an excellent ordering process, however from time to time products may not be available. At such times an alternative product to the same or more value will be used.

Alcohol

Under Australian Law we are only able to sell gift hampers containing alcohol to persons over the age of 18.

Payment

Payment is required prior to delivery. We have 3 easy to use methods for payment

  • Credit Card – We accept Visa, MasterCard and American Express. All card details are protected with Secure Shopping.
  • Direct to Hampers by Design Bank Account – Our account details are provided on our invoices
  • Cheque – Cheques should be made payable to Hampers by Design – clearance is required prior to delivery

Authority to Leave a Gift

If you give “Authority to Leave a Gift”, Hampers by Design is not responsible for the loss or damage of gifts once delivery is complete.

Custom Orders

If you would like us to customise a gift hamper especially for you, let us know the occasion and your budget and we will be delighted to help.

International Orders

We are happy to receive orders from overseas for friends or family living in Australia. If you would like any help in ordering please call us on  1300 474 586 (free call within Australia), 0061 8 6406 1774 if calling from overseas or email sales@hampersbydesign.com.au.

Photographs

All photographic images within this website are owned by Hampers by Design, and permissions for use are required. Some of the items used in our photographs have been used for photographic purposes and are not provided as part of the gift hamper.

Questions

If you have any questions that are not covered within our website please call us on 1300 474 586 or email us at info@hampersbydesign.com.au and we will be delighted to help.

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