Questions about our gifts? Need an answer?

Answers to our most frequently asked questions are below. If you can’t find the answer below just give us a call 1300 474 586


Perth Metro Area – we deliver via our in-house courier service Monday to Friday.

Regional WA and across Australia – via StarTrack Monday to Friday.

Once you have selected “Place Order” at our online checkout, your payment will be processed, and your order placed.

If your payment is successful, the checkout page will refresh to show your order number.

You will also be sent a confirmation email to the email address you provided when placing your order – make sure you fill in your correct email address.

We accept:




American Express


We also accept direct transfers to out bank account – gifts will not be sent until payment is received into our account.

Orders can be placed online 24/7 through our secure payment gateway.

Orders enquires may be emailed to [email protected].

Alternatively, you may call 1333 474 586 Mon- Fri 8.30am – 4pm (WST) to place your order over the phone – a 1.5% surcharge may apply to phone orders.

We are open by appointment only as we are not retail premises and do not allow “walk-ins”
No appointments during late November & December.

Please place your orders via the Hampers by Design website, e-mail [email protected] or phone 1300 474 586

No walk-ins, please.

Only for Mother’s Day & Father’s Day.

Any other adhoc days will be communicated in advance on our site and via social media posts.

Sorry, you are unable to select a specific delivery time; however, we try our best to accommodate your requests where possible.

Yes, when ordering online you can select Pick Up as your delivery method – our office is in Wangara, WA.

Once we receive your order, we will contact you via email to let you know the address and available times for Pick-Up – generally, Monday to Friday 9 am – 4 pm.

Yes, we have a 10 am ordering cut off for same day Courier delivery to the Perth Metro area.

Perth Metro via Courier – same day if ordered before 10 am, after 10 am will be next day.

Perth Metro Via StarTrack – 1 to 2 days*

Regional WA – StarTrack – 3 to 5 business days*

Interstate Metro Via StarTrack – 1 to 2 days*

Interstate Regional – StarTrack – 3 to 5 business days*

*Please note we cannot guarantee delivery days with StarTrack & during busy times these times may vary. *

Delivery charges vary depending on the destination and delivery method.

The easiest way to check the delivery cost is to pop your gift into the shopping cart –

  • View your cart
  • Enter your 4-digit destination postcode into the shipping calculator & select update.
  • Your delivery methods & prices will be displayed for you to choose from.

Yes, only via StarTrack.

Yes, we can email a tracking number to the sender of the gift, so you can check when your gift has been delivered.

Hampers by Design does not track individual gifts sent with StarTrack.

Sorry, we do not deliver outside of Australia.

Yes, when ordering online there is a “Gift Card” message field for you to fill in.

Your gift card message is printed exactly as you have input it – make sure you include who the gift is from in your message.

Yes, when ordering online if you have any specific delivery requests or product swap requests you can use the “Special Instructions” field.

If we cannot meet your special requests, we will contact you either via your supplied email or phone.

Each gift has a “Presentation” description of how your gift is presented.

If your gift is delivered via StarTrack, we also have “Postage” description of how your gift is presented when being sent via StarTrack

When ordering online you will receive a “Your Hampers by Design order is now complete” email once your gift has been delivered via our courier service.

If you order via phone you can request a text to notify you that your gift has been delivered.

  1. If your gift is delivered with our Courier service, you can give permission for the gift to be left in a safe place – our driver will take a photo of where the gift is left. You may specify where to leave the gift when ordering online.

If it is not suitable to leave the gift or you have not given permission for your gift to be left, we may attempt to contact you or your recipient to seek further instructions. If we are unable to make contact a calling card will be left and the gift returned to our office – redelivery fees will apply.

  1. If your gift is dispatched with StarTrack, you can give permission for the gift to be left in a safe place – you may specify where to leave the gift when ordering online.

If it is not suitable to leave the gift or you have not given permission for your gift to be left a pickup card will be left for your recipient to collect the parcel from a designated location.

Please be careful in providing us with correct delivery information.

If you provide us with an incorrect address and we deliver your order as per your instructions, then we accept no responsibility for the mistake.

If we are unable to deliver to an incorrect address and you supply the correct address details and we can deliver on the same day delivery round, a redelivery charge will apply.

If we are unable to deliver to an incorrect address and the gift is returned to our office, once the correct delivery address is supplied, we can redeliver, but at a redelivery charge will apply.

Redelivery charges are required to be paid before redelivery occurs.

Gifts returned to us via StarTrack will incur a Return to Sender fee of $15.00 in addition to the delivery fee.

Yes, just let us know in the “Special Instructions” to combine into 1 large gift.

Yes, via our in-house Courier service if your order contains multiple hampers all going to the same delivery address.

If your gift is dispatched with Australia Post there is a chance multiple parcels may not arrive on the same day.

Yes, please contact our team on 1300 474 586 or via email [email protected] – additional charges may apply.

We generally ask for 24hours notice for customized gifts.

Once your order has been dispatched, we are unable to cancel it.

If your order has yet not been dispatched, we may be able to stop the order.

Please contact us 1300 474 586 to cancel your order and issue a refund if possible.

Free Call Australia Wide: 1300 474 586

Mobile: 0406 002 364

For callers outside of Australia or International, Mobile: +61 0406 002 364

Email: [email protected]

Office Hours – 8.30 am to 4 pm (AWST) Monday – Friday

How do our robes fit?

It depends on how you like your robe – we like ours to be a bit roomy & snuggly 😊

The sizing is a guide only –

S/M – small-medium – approx ladies sizes 6 -10

M/L – medium-large – approx ladies sizes 10 – 14

L/XL – large-extra-large – approx ladies size 14 -18

Please note robes can not be returned or exchanged once they have left our premises – if you are not sure of the sizing you require please call us on 1300 474 586.

Our in-house drivers deliver to the following suburbs (make sure when ordering you have selected Courier Delivery)-

Alexander Heights, Alfred Cove, Alkimos, Applecross. Ardross, Ascot, Ashby, Ashfield, Attadale, Atwell, Aubin Grove, Aveley,

Balcatta, Balga, Ballajura, Banjup, Banksia Grove, Baskerville, Bassendean, Bateman, Bayswater, Beaconsfield, Beckenham, Bedford, Beechboro, Beeliar, Beldon, Belhus, Bellevue, Belmont, Bentley, Bennett Springs, Bibra Lake, Bicton, Booragoon, Boya, Brentwood, Bullcreek, Burns Beach, Burswood, Butler

Canning Vale, Cannington, Carabooda, Carine, Carlisle, Carramar, Caversham, Churchlands, City Beach, Claremont, Clarkson, Cloverdale, Cockburn Central, Como, Connolly, Coolbellup, Coolbinia, Cottesloe, Craigie, Crawley, Cullacabardee, Currambine

Daglish, Dalkeith, Darch, Darlington, Dayton, Dianella, Dog Swamp, Doubleview, Duncraig

East Fremantle, East Perth, East Vic Park, Eden Hill, Edgewater, Eglinton, Ellenbrook, Embleton

Ferndale, Floreat, Forrestfield, Fremantle

Girrawheen, Glen Forrest, Glendalough, Glengarry, Gnangara, Gosnells, Greenmount, Greenwood, Guildford, Gwelup

Hamersley, Hamilton Hill, Hammond Park, Hazelmere, Heathridge, Helena Valley, Henley Brook, Herne Hill, High Wycombe, Highgate, Hillarys, Hilton, Hocking, Hovea, Huntingdale,

Iluka, Inglewood, Innaloo

Jandabup, Jandakot, Jane Brook, Jindalee, Jolimont, Joondalup, Joondanna

Kallaroo, Karawara, Kardinya, Karrinyup, Kensington, Kenwick, Kewdale, Kiara, Kings Park, Kingsley, Kingsway, Kinross, Koondoola, Koongamia

Landsdale, Langford, Lathlain, Leederville, Leeming, Lexia, Lockridge, Lynwood

Maddington, Madeley, Mahogany Creek, Maida Vale, Malaga, Manning, Marangaroo, Mariginiup, Marmion, Martin, Maylands, Melaleuca, Melville, Menora, Merriwa, Middle Swan, Midland, Midvale, Millendon, Mindarie, Mirrabooka, Morley, Mosman Park, Mount Claremont, Mount Hawthorn, Mount Lawley, Mount Pleasant, Mullaloo, Murdoch, Myaree

Nedlands, Neerabup, Nollamara, Noranda, North Beach, North Fremantle, North Lake, North Perth, Northbridge, Nowergup

O’Connor, Ocean Reef, Orange Grove, Osborne Park, Padbury, Palmyra, Parkwood, Pearsall, Peppermint Grove, Perth, Perth Airport, Pinjar

Queens Park, Quins Rocks

Redcliffe, Ridgewood, Riverton, Rivervale, Rossmoyne

Salter Point, Samson, Scarborough, Shelley, Shenton Park, Sinagra, Sorento, South Fremantle, South Guildford, South Lake, South Perth, Southern River, Spearwood, St James, Stirling, Stratton, Subiaco, Success, Swan View, Swanbourne

Tamala Park, Tapping, The Vines, Thornlie, Treeby, Trigg, Tuart Hill, Two Rocks

Upper Swan

Victoria Park, Viveash

Wangara, Wanneroo, Warwick, Waterford, Watermans Bay, Wattle Grove, Welshpool, Wembley, Wembley Downs, West Leederville, West Perth, West Swan, Westminster, White Gum Valley, Whiteman, Willagee, Willetton, Wilson, Winthrop, Woodbridge, Woodlands, Woodvale

Yanchep, Yokine

After our 10 am cut-off, but still need same-day delivery? We can offer the services of an external courier service.

Call us and see if we can help – 1300 474 586.

We have partnered with a premium courier service that can deliver your gift to the Perth Metro area within 3 hours*

Please be aware that the charges for this service are a premium service fee and are more costly than our in-house service.

*3 hours is estimated only and orders will need to be received prior to 1.30 pm Monday to Friday*