FAQs

Questions about our gifts? Need an answer?

Answers to our most frequently asked questions are below. If you can’t find the answer below just give us a call 1300 474 586

SHOP OUR RANGE OF GIFTS

Perth Metro Area – we deliver via our in-house courier service Monday to Friday.

Regional WA and across Australia – via Australia Post Monday to Friday.

Once you have selected “Place Order” at our online checkout, your payment will be processed, and your order placed.

If your payment is successful, the checkout page will refresh to show your order number.

You will also be sent a confirmation email to the email address you provided when placing your order – make sure you fill in your correct email address.

We accept:

Visa

Mastercard

Amex

We also accept direct transfers to out bank account – gifts will not be sent until payment is received into our account.

Orders can be placed online 24/7 through our secure payment gateway.

Orders enquires may be emailed to info@hampersbydesign.com.au.

Alternatively, you may call 1333 474 586 Mon- Fri 8.30am – 4pm (WST) to place your order over the phone – a 1.5% surcharge may apply to phone orders.

We are open by appointment only as we are not retail premises and do not allow “walk-ins”
No appointments during late November & December.

Please place your orders via website or phone – no walk-ins, please.

Only for Mother’s Day & Father’s Day.

Sorry, you are unable to select a specific delivery time; however, we try our best to accommodate your requests where possible.

Yes, when ordering online you can select Pick Up as your delivery method – our office is in Wangara, WA.

Once we receive your order, we will contact you via email to let you know the address and available times for Pick-Up – generally, Monday to Friday 9 am – 4 pm.

Yes, we have a 10 am ordering cut off for same day Courier delivery to the Perth Metro area.

Perth Metro via Courier – same day if ordered before 10 am, after 10 am will be next day.

Perth Metro Via Australia Post – 1 – 2 days*

Regional WA – Australia Post – 3 to 5 business days*

Interstate – Australia Post 5 to 7 business days*

*Please note we cannot guarantee delivery days with Australia Post & during busy times these times may vary. *

Delivery charges vary depending on the destination and delivery method.

The easiest way to check the delivery cost is to pop your gift into the shopping cart –

  • View your cart
  • Enter your 4-digit destination postcode into the shipping calculator & select update.
  • Your delivery methods & prices will be displayed for you to choose from.

Yes, only via Australia Post.

Yes, we can email a tracking number to the sender of the gift, so you can check when your gift has been delivered.

Hampers by Design does not track individual gifts sent with Australia Post.

Sorry, we do not deliver outside of Australia.

Yes, when ordering online there is a “Gift Card” message field for you to fill in.

Your gift card message is printed exactly as you have input it – make sure you include who the gift is from in your message.

Yes, when ordering online if you have any specific delivery requests or product swap requests you can use the “Special Instructions” field.

If we cannot meet your special requests, we will contact you either via your supplied email or phone.

Each gift has a “Presentation” description of how your gift is presented.

If your gift is delivered via Australia Post, we also have “Postage” description of how your gift is presented when being sent via Australia Post

When ordering online you will receive a “Your Hampers by Design order is now complete” email once your gift has been delivered via our courier service.

If you order via phone you can request a text to notify you that your gift has been delivered.

  1. If your gift is delivered with our Courier service, you can give permission for the gift to be left in a safe place – our driver will take a photo of where the gift is left. You may specify where to leave the gift when ordering online.

If it is not suitable to leave the gift or you have not given permission for your gift to be left, we may attempt to contact you or your recipient to seek further instructions. If we are unable to make contact a calling card will be left and the gift returned to our office – redelivery fees will apply.

  1. If your gift is dispatched with Australia Post, you can give permission for the gift to be left in a safe place – you may specify where to leave the gift when ordering online.

If it is not suitable to leave the gift or you have not given permission for your gift to be left a pickup card will be left for your recipient to collect the parcel from the nearest Post Office.

Please be careful in providing us with correct delivery information.

If you provide us with an incorrect address and we deliver your order as per your instructions, then we accept no responsibility for the mistake.

If we are unable to deliver to an incorrect address and you supply the correct address details and we can deliver on the same day delivery round, a redelivery charge will apply.

If we are unable to deliver to an incorrect address and the gift is returned to our office, once the correct delivery address is supplied, we can redeliver, but at a redelivery charge will apply.

Redelivery charges are required to be paid before redelivery occurs.

Gifts returned to us via Australia Post will incur a Return to Sender fee of $15.00 in addition to the delivery fee.

Yes, just let us know in the “Special Instructions” to combine into 1 large gift.

Yes, via our in-house Courier service if your order contains multiple hampers all going to the same delivery address.

If your gift is dispatched with Australia Post there is a chance multiple parcels may not arrive on the same day.

Yes, please contact our team on 1300 474 586 or via email info@hampersbydesign.com.au – additional charges may apply.

We generally ask for 24hours notice for customized gifts.

Once your order has been dispatched, we are unable to cancel it.

If your order has yet not been dispatched, we may be able to stop the order.

Please contact us 1300 474 586 to cancel your order and issue a refund if possible.

Free Call Australia Wide: 1300 474 586

Mobile: 0406 002 364

For callers outside of Australia 0061 8 6406 1774 or International Mobile Calls: +61 8 6406 1774

Email: info@hampersbydesign.com.au

Office Hours – 8.30 am to 4 pm (AWST) Monday – Friday

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