When ordering online you will receive a “Your Hampers by Design order is now complete” email once your gift has been delivered via our courier service. If you order via phone you can request a text to notify you that your gift has been delivered. […]
Archives: FAQs
How will my hamper be presented?
Each gift has a “Presentation” description of how your gift is presented. If your gift is delivered via Australia Post, we also have “Postage” description of how your gift is presented when being sent via Australia Post […]
Can I give special instructions when ordering online?
Yes, when ordering online if you have any specific delivery requests or product swap requests you can use the “Special Instructions” field. If we cannot meet your special requests, we will contact you either via your supplied email or phone. […]
Can I add a gift card message?
Yes, when ordering online there is a “Gift Card” message field for you to fill in. Your gift card message is printed exactly as you have input it – make sure you include who the gift is from in your message. […]
Do you ship internationally?
Sorry, we do not deliver outside of Australia. […]
Do you supply tracking number for gifts sent with Australia Post?
Yes, we can email a tracking number to the sender of the gift, so you can check when your gift has been delivered. Hampers by Design does not track individual gifts sent with Australia Post. […]
Do you deliver to post boxes?
Yes, only via Australia Post. […]
How much is delivery?
Delivery charges vary depending on the destination and delivery method. The easiest way to check the delivery cost is to pop your gift into the shopping cart – View your cart Enter your 4-digit destination postcode into the shipping calculator & select update. Your delivery methods & prices will be displayed for you to choose […]
How long will my delivery take?
Perth Metro via Courier – same day if ordered before 10 am, after 10 am will be next day. Perth Metro Via Australia Post – 1 – 2 days* Regional WA – Australia Post – 3 to 5 business days* Interstate – Australia Post 5 to 7 business days* *Please note we cannot guarantee delivery […]
Do you deliver same day?
Yes, we have a 10 am ordering cut off for same day Courier delivery to the Perth Metro area. […]