How can I conatct Hampers by Design?

Free Call Australia Wide: 1300 474 586 Mobile: 0406 002 364 For callers outside of Australia 0061 8 6406 1774 or International Mobile Calls: +61 8 6406 1774 Email: info@hampersbydesign.com.au Office Hours – 8.30 am to 4 pm (AWST) Monday – Friday […]

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Can I cancel my order?

Once your order has been dispatched, we are unable to cancel it. If your order has yet not been dispatched, we may be able to stop the order. Please contact us 1300 474 586 to cancel your order and issue a refund if possible. […]

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Can I customize a hamper?

Yes, please contact our team on 1300 474 586 or via email info@hampersbydesign.com.au – additional charges may apply. We generally ask for 24hours notice for customized gifts. […]

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Will all my ordered items arrive together?

Yes, via our in-house Courier service if your order contains multiple hampers all going to the same delivery address. If your gift is dispatched with Australia Post there is a chance multiple parcels may not arrive on the same day. […]

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What happens if I supply the wrong address for delivery?

Please be careful in providing us with correct delivery information. If you provide us with an incorrect address and we deliver your order as per your instructions, then we accept no responsibility for the mistake. If we are unable to deliver to an incorrect address and you supply the correct address details and we can […]

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What if no one is at home upon the hamper delivery?

If your gift is delivered with our Courier service, you can give permission for the gift to be left in a safe place – our driver will take a photo of where the gift is left. You may specify where to leave the gift when ordering online. If it is not suitable to leave the […]

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Has my hamper been delivered?

When ordering online you will receive a “Your Hampers by Design order is now complete” email once your gift has been delivered via our courier service. If you order via phone you can request a text to notify you that your gift has been delivered. […]

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How will my hamper be presented?

Each gift has a “Presentation” description of how your gift is presented. If your gift is delivered via Australia Post, we also have “Postage” description of how your gift is presented when being sent via Australia Post […]

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