After our 10 am cut-off, but still need same-day delivery? We can offer the services of an external courier service. Call us and see if we can help – 1300 474 586. We have partnered with a premium courier service that can deliver your gift to the Perth Metro area within 3 hours* Please be […]
Archives: FAQs
Courier Delivery Suburbs
Our in-house drivers deliver to the following suburbs (make sure when ordering you have selected Courier Delivery)- Alexander Heights, Alfred Cove, Alkimos, Applecross. Ardross, Ascot, Ashby, Ashfield, Attadale, Atwell, Aubin Grove, Aveley, Balcatta, Balga, Ballajura, Banjup, Banksia Grove, Baskerville, Bassendean, Bateman, Bayswater, Beaconsfield, Beckenham, Bedford, Beechboro, Beeliar, Beldon, Belhus, Bellevue, Belmont, Bentley, Bennett Springs, Bibra […]
Bathrobe Sizing
How do our robes fit? It depends on how you like your robe – we like ours to be a bit roomy & snuggly 😊 The sizing is a guide only – S/M – small-medium – approx ladies sizes 6 -10 M/L – medium-large – approx ladies sizes 10 – 14 L/XL – large-extra-large – […]
How can I contact Hampers by Design?
Free Call Australia Wide: 1300 474 586 Mobile: 0406 002 364 For callers outside of Australia 0061 8 6406 1774 or International Mobile Calls: +61 8 6406 1774 Email: [email protected] Office Hours – 8.30 am to 4 pm (AWST) Monday – Friday […]
Can I cancel my order?
Once your order has been dispatched, we are unable to cancel it. If your order has yet not been dispatched, we may be able to stop the order. Please contact us 1300 474 586 to cancel your order and issue a refund if possible. […]
Can I customize a hamper?
Yes, please contact our team on 1300 474 586 or via email [email protected] – additional charges may apply. We generally ask for 24hours notice for customized gifts. […]
Will all my ordered items arrive together?
Yes, via our in-house Courier service if your order contains multiple hampers all going to the same delivery address. If your gift is dispatched with Australia Post there is a chance multiple parcels may not arrive on the same day. […]
Can I order multiple gifts to be made into 1 big hamper?
Yes, just let us know in the “Special Instructions” to combine into 1 large gift. […]
What happens if I supply the wrong address for delivery?
Please be careful in providing us with correct delivery information. If you provide us with an incorrect address and we deliver your order as per your instructions, then we accept no responsibility for the mistake. If we are unable to deliver to an incorrect address and you supply the correct address details and we can […]
What if no one is at home upon the hamper delivery?
If your gift is delivered with our Courier service, you can give permission for the gift to be left in a safe place – our driver will take a photo of where the gift is left. You may specify where to leave the gift when ordering online. If it is not suitable to leave the […]