Delivery Info

Our Delivery Promise

• Fast Efficient Service
• Highly reputable carriers
• Deliveries Australia wide
• Same day service to Perth Metro Area

Delivery Times

Our couriers make deliveries between 9am and 5pm Monday to Friday (excluding public holidays). Orders placed at the weekend and public holidays will be delivered on the next working day. We are unable to guarantee specific delivery times but will do our best to delivery when specified.

Orders placed by 10am for Perth Metro Area will be delivered on the same day.

Orders placed by 10am for Perth Outer Metro Area may be delivered same day, however sometimes this will not be possible and it is prudent to allow 1-2 working days for delivery of these orders.

For deliveries to the Rest of WA and Interstate, these orders are sent by post utilising the services of Australian Air Express / Road Services.  The estimated time for delivery is 3-4 working days. We are unable to guarantee delivery dates for gifts sent by post.

Gift Hampers sent by post

We pride ourselves on the presentation of our gift hampers and the quality of our products and as such:

Our gifts are presented as described in the Product Description.
The cost for posting our gifts includes bubble wrap (where required) and protective outer packaging.
Some of our hampers are not suitable for posting. If our gift hamper is not suitable for posting we have marked it: *This gift hamper is only available for Perth Metro Area and Perth Outer Metro Area*.

We are unable to guarantee delivery dates for gifts sent by post.

 

Delivery Costs

The price you pay for delivery of your gift is dependant on a number of factors:

1. Whether you would like to send the gift by courier or by post
2. The postcode of the recipients destination
3. Weight of the gift (if sent by the post)

We believe that the price for delivery of your gift should be very clear. You can therefore obtain a price for delivery on each of our products by simply entering your postcode on the product description page.

Delivery of hampers containing chocolate

We would recommend that gift hampers containing chocolate be handed directly to a person at the delivery address, as we are unable to guarantee that the chocolate will not melt. If you are unsure whether the recipient will be at home we can:

1. Offer you a suitable replacement for the chocolate product
2. Offer you an alternative hamper
3. Deliver the gift hamper to the recipients workplace instead of their home address

Delivery of Multiple Hampers

If you order multiple hampers to be delivered to the same address on the same day in the Perth Metro Area or the Perth Outer Metro Area this will incur only one delivery charge.

Damaged Items

Great care is taken to ensure your gift arrives in perfect condition, however if an item arrives damaged please call us on 1300 474 586 within 24 hours of the delivery.

Delivery Notes

Each couriered gift hamper needs to be signed for by a person at the delivery address. If this is not possible you can provide us with an authority to leave the item. If we do not have authority to leave the item we will return the gift hamper to our premises and a redelivery charge will be incurred.

Please ensure all address details are correct. Incorrectly addressed items which require re-direction will incur a further delivery charge.

Hampers by Design uses highly reputable carriers to deliver its gift hampers, however from time to time delays may be experienced which are out of our control. We are unable to accept responsibility for these unforseen circumstances and are unable to refund / cancel orders as a consequence.

If you are concerned that your gift hamper has not arrived please call us on 1300 474 586.